Browse pivots
9 of 39 pivots.
Clinical
The Unreliable Narrator Check
Before reacting to a team conflict, rewrite the story from the other person's view.
3-min read 10-min actionLGLori Gottlieb
Organizational
The Anonymous Pre-Mortem
Have the team write — anonymously — why the project will fail before it launches.
2-min read 30-min actionAGAdam Grant
Behavioral
The Regret-on-Three Test
Ask whether you'll regret avoiding this conversation in three days, three months, three years.
2-min read 5-min actionDPDaniel Pink
Clinical
The Relational Frame
Open with what you want for the relationship — not what you're upset about.
2-min read 5-min actionEPEsther Perel
Organizational
The Positive-After-Negative Sequence
Deliver hard feedback first, then load the longer list of positives at the end.
3-min read 10-min actionCNClifford Nass
Behavioral
What Might It Be True Of?
When you hear something you want to argue with, ask what it might be true of instead.
2-min read 5-min actionDKDaniel Kahneman
Organizational
The Rumble Language
Name the hard conversation 'a rumble' before you start it.
2-min read 10-min actionBBBrené Brown
Clinical
Settling the Body First
Before the hard conversation, take 60 seconds to settle your nervous system.
2-min read 2-min actionRMResmaa Menakem
Organizational
Ouch, Oops, Thanks
Build a three-word vocabulary for repairing small cross-difference moments.
3-min read 5-min actionDCDolly Chugh