Ouch, Oops, Thanks
Build a three-word vocabulary for repairing small cross-difference moments.
The concept
Lower the cost of repair to raise the rate of repair
Chugh's work on 'good-ish' people shows that most identity-related missteps go un-repaired because the cost of bringing them up feels enormous. A pre-agreed micro-vocabulary lets a team flag, acknowledge, and move on in under a minute — which means it actually happens.
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0 / 3Get reminded to actually run this
Pivots only work when you use them. Send me a gentle nudge: