Browse pivots
4 of 39 pivots.
Organizational
The Positive-After-Negative Sequence
Deliver hard feedback first, then load the longer list of positives at the end.
3-min read 10-min actionCNClifford Nass
Organizational
The Rumble Language
Name the hard conversation 'a rumble' before you start it.
2-min read 10-min actionBBBrené Brown
Organizational
The Gathering Purpose
Before any meeting, write a disputable, specific purpose — or cancel it.
3-min read 5-min actionPPPriya Parker
Organizational
Ouch, Oops, Thanks
Build a three-word vocabulary for repairing small cross-difference moments.
3-min read 5-min actionDCDolly Chugh